What is Community HealthChoices?

Community HealthChoices (CHC) is a new Medicaid program that uses managed care insurance companies (MCOs) to take the confusion out of your healthcare and see that you get the medical and social supports you need. The CHC program was created to:

  • Make Medicare, Medicaid, Behavioral Health, and Long-Term Services (help at home to live independently) work better together, so you get all the benefits and help you need to live the life you want
  • Make it easier for people live independently, rather than in nursing homes, by improving the quality of in-home support services
  • Better address other issues that can keep us from being healthy, like not having a safe place to live, or transportation

What will be different in CHC?

Instead of the ACCESS card, your Medicaid benefits from the state will come through the CHC health plan that you pick. There are 3 to choose from, and you can change your plan at any time:

  • AmeriHealth Caritas (known as Keystone First in the Southeast)
  • PA Health & Wellness
  • UPMC Community HealthChoices

You do not need to apply for Community HealthChoices. Because it is a mandatory program for people who qualify, the state Department of Human Services will send you information on how to enroll. Pennsylvania’s Independent Enrollment Broker (IEB) can help you choose or change your plan. Call them at: 1-844-824-3655 or go to: EnrollCHC.com

What will be the same?

Medicare! If you are covered by Medicare, you can keep your current Medicare plan and doctors. Community HealthChoices is only about the Medicaid part of your benefits. It does not change or replace your Medicare coverage.

Medicaid, through CHC, is your second insurance and will cover anything that Medicare doesn’t, like long-term care and transportation. It can also help pay your Part B premium, if your income qualifies. Talk with an APPRISE counselor at your local Office on Aging if you are unsure about what Medicare plan you have: 1-800-783-7067.

Who will be covered by CHC?

Most people who have both MEDICARE & MEDICAID due to their age, income, or disability.

Community HealthChoices does NOT change Medicare &

Instead of the ACCESS Card, Your Medicaid Benefits Will Come Through a Community HealthChoices MCOAnd:

  • People who receive home and community-based “waiver” services for help with everyday needs like bathing, dressing, and making meals
  • People whose stay in a nursing home is covered by Medicaid

Not sure if you qualify or have had problems enrolling or getting services? We can help! Call Erin or Jessy on PHAN’s CHC Helpline: 1-844-474-2643.

Are you enrolled in CHC?

Tell us about your experiences! As advocates, our goal is to make sure this new program is helping you. Click below to take our survey:




is your main insurance and covers:

  • Doctor Visits: PCP & Specialists
  • Prescription Drugs (Part D Extra Help)
  • Hospital Care
  • Outpatient Care
  • Mental Health (expanded behavioral health benefits are covered by Medicaid, through a Behavioral Health Managed Care plan)
  • Labwork & Tests
  • Renal Dialysis
  • Diabetic supplies
  • Durable Medical Equipment (wheelchairs, CPAP, walker, etc)
  • Occupational & Physical Therapy

If you are covered by Medicare, you can choose to keep Traditional Medicare, or enroll in a Medicare Advantage (Part C) plan where your benefits come from an insurance company. Medicare Advantage plans for people who qualify for both Medicare and Medicaid are called “Dual Special Needs” plans or D-SNPs and may offer extra benefits like transportation to medical appointments, over-the-counter wellness items, home-delivered meals, and care coordination. Talk with an APPRISE counselor at your local Office on Aging about Medicare plan options: 1-800-783-7067.


is your supplement or second insurance and covers:

  • Most co-pays and costs that Medicare doesn’t cover. Depending on your income, Medicaid may also pay for your Part B premium.
  • Dental & Vision
  • Chiropractor
  • Podiatrist
  • Transportation to Medical Appointments through Pennsylvania’s Medical Assistance Transportation Program (MATP)
  • Other services that Medicare won’t fully cover or authorize

Long-Term Services & Supports (help in your home to live independently that is available if you are assessed by the Office on Aging and your primary care doctor as needing help with everyday tasks like bathing, dressing, making meals, climbing stairs, and managing finances or medications):

  • Personal Care (a direct care worker or attendant that you can hire directly, or get through a homecare agency)
  • Home Modifications like a ramp, stairlift, or handrails to make your living environment safe and accessible
  • Nursing Home Transition (moving back home or to an apartment)
  • Non-Medical Transportation (to attend religious services, go to the grocery store, visit family, or other activities important to you)

Your Community HealthChoices plan will help Medicare and Medicaid work better together and coordinate care with your behavioral health plan.


If you are currently getting in-home services and support

through an Office of Long-Term Living Medicaid “waiver” program:

  • You’ll continue to receive those same services under Community HealthChoices
  • Your new CHC health plan must work with all of your current long-term care providers (through June 30th)
  • Your current Service Plan that outlines what kind of in-home care & support you get cannot be reduced (through June 30th)
  • AFTER June 30th, you’ll need to use long-term care providers that are part of your CHC plan’s network
  • AFTER June 30th, your CHC plan will work with you, your family or caregivers, your Service Coordinator, and your doctors to make sure your Person-Centered Service Plan (which outlines what kind of help you get, how often, based on your goals) reflects your needs, values, and priorities
  • Pennsylvania’s Independent Enrollment Broker (1-844-824-3655), or your CHC plan, can tell you which providers are in your plan’s network — just call them and ask!

What kinds of long-term services and supports are covered?

Community HealthChoices Covers Long-Term Services at Home!

  • A personal care attendant to help with bathing, dressing, making meals, light housekeeping, and other everyday needs
  • Equipment and modifications to your home or car to make them safe for you, like hand controls in the car or a stairlift
  • Help keeping your home environment clean, including from bugs and mold
  • Transportation for both medical and social needs (getting to the doctor, the grocery store, religious services, a job or volunteer activity etc.)
  • Home-delivered meals and help building healthy, nutritious eating habits
  • Help finding employment and safe, stable housing
  • Service coordination, to arrange for all the long-term services you need

If you are not currently receiving long-term services and support, your CHC plan can help you apply. It’s their job to keep you healthy and safe at home!

PHAN is Here to Help You Understand Community HealthChoices!


As advocates, our goal is to make sure Community HealthChoices is working for you. Learning about your experiences and everyday needs helps us do that. Click on the button below to take our survey and tell us if CHC is working for you:



Sharing your story is powerful in creating change! If you encounter problems getting care or services, have questions, or want to join our advocacy efforts, contact Erin Ninehouser at: (412) 863-1047 or [email protected]

Learn more about Community HealthChoices: